Shipping policy
Shipping Policy
At Arttodo.net, we go the extra mile to get all orders fulfilled and successfully delivered as soon as possible, since we completely understand that the order arriving on time for your special occasions is essential. Please check out our shipping obligations below:
PRODUCTION AND SHIPPING TIME
Please keep in mind that your package’s Estimated Arrival = Production time + Shipping time.
- Production process includes order fulfillment based on your personalization, quality checks to ensure that every item reaches our customers in the best condition, and packaging.
- Shipping time is calculated from the day your order leaves our door to your delivery address. Keep in mind that Production and Shipping times vary based on item types and delivery locations. Note: The provided timeframe is an estimate.
Unit: business days
International Orders:
It may take additional days if orders have to go through customs. We do not influence the customs process and we apologize for any inconvenience due to delivery delays resulting from this.
Production time
The time when your order waits in production queue until being produced. Our production timeline may shift daily depending on overall order volume.
(Business 3 - 5 days)
Shipping time
The estimated delivery time for our order will depend on your location. While we work closely with our logistics partners to provide you accurate delivery information, delivery times are estimates only and cannot be guaranteed. Once your product(s) are in transit, any delays are outside our control.
| Country |
Shipping Time |
| US | 7 - 15 |
| EU | 7 - 15 |
| CA | 7 - 15 |
| AU | 7 - 15 |
| Asia | 7 - 15 |
| Others | 10 - 20 |
Please note:
When order is ready to be shipped, a tracking link will be sent to your email so you can follow your package all the way home.
In addition, if your order is personalized and/or needs modifications, it may take a few days for our designer to make customization. Design time will depend on the complexity of the request.
Order Tracking
Once shipped, you will receive email notifications and may log in to our website for real-time tracking. Note that some orders may be sent using multiple parcels. In these cases, you will receive multiple emails and tracking numbers.
Please allow 5-7 days for the carrier to scan your package into their system.
If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.
If it is over your estimated arrival date, please contact us, and we can take care of this for you.
Incorrect Address
Make sure you provide the correct address at checkout because:
If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order.
We are not responsible if your order gets delivered to the wrong address or returned to sender. The orders will be returned to our shipping partners’ warehouses and disposed of by them. Before reaching out to our customer support, please check your given shipping address first.
For orders returned due to an incorrect address provided, we request a re-shipping fee to resend your order.
If you contact the carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.
Customer satisfaction is our #1 priority and we will do whatever we can to take care of you. Thank you for considering arttodo.net and if you have any questions, please don't hesitate to contact us here.