Refund policy

Return Policy
Day by day, we are dedicated to provide you diverse products with one-of-a-kind materials to celebrate moments, to tell your personal stories or to gift your important people in your life. Also, we effectively trained our staff as well as collaborated with our strategic partners to deliver professional yet strongly individualized customer experience.

You should contact our support team by within 30 days of product delivery. 
To start a return, you can contact us at service-diy@arttodo.net.

If for any reason you are not satisfied with your order, please let us know. We'll handle your issue on a case-by-case basis to make it right.

The more information you have about the cause of the problem, the more easily you can help to resolve it. To expedite your request, please include the following information:

- Name On Order

- Your Order Number

- A detailed description of the problem

- Some photos illustrating the issue

- Whether you would prefer a replacement or refund

Please understand that we are not responsible for customer errors such as spelling or grammatical mistakes, quality issues with the original images, or ordering errors. Please review your orders carefully before placing them.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service-diy@arttodo.net.